FAQs

Here you can find the answers to the most frequent questions we received from our dear online customers. We are happy to help you get a better, more informed experience while shopping that special gift for you or a special person.

Products and Product Care

What metals are used?

We use a variety of materials in our jewellery depending on the collection and design. Each product description will mention the metals included in the product. Some of the materials used are 18-24kt Gold, Platinum and Silver.

Is it gold or gold plated?

None of our jewellery is Gold Plated; they are all made from solid metals.

Where are Kanz Jewellery products made?

Our products are made in the UAE, Italy, Germany, Turkey and India.

How do I clean and care for my jewellery?

Please read our detailed jewellery care tips.

What happens if your jewellery breaks?

Email us here and we’ll try our best to make it better.

Shipping/
Returns

Do you ship worldwide?

Yes we do.

How do I track my order?

Tracking information will be updated in your account under orders.

What are your shipping options and delivery times?

Currently, we only offer standard shipping. Orders are expected to be delivered within 7 working days within the UAE.

Questions about your shipment/order?

Please email us on sales@kanz.ae we are happy to help

What is your return policy?

Products returned within 15 days in the exact condition as delivered can be returned in exchange for online store credit which can be used for your next purchase.

How much time do returns take to be processed?

Returns may take up to 7 days to be processed and to have store credit in your account.

How is VAT applicable when buying online?

All prices are inclusive of 5% VAT as per the UAE Federal Law if the shipping address is within UAE.

What is the procedure for VAT refund?

No VAT refund is applicable on online purchases.

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